spa etiquette

Soft Voices and Cell Phones

 In keeping with our commitment to create a relaxing and quiet environment for all guests, please use soft tones while in the spa.  Loud conversations disturb your fellow spa guests.  The Polished Diamond Spa is a cell phone free environment. We kindly ask that you turn your cell phones off or to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. If you need to take a phone call

during your service, we ask you do so outside the service area in order to not disturb other guests. Cell phone use may affect the length of your spa services. Please respect the quiet and privacy of other spa guests by refraining from using all electronic equipment during your visit.  Our facility is not equipped with adequate child care.  We do  request that unless your child has a spa appointment, they do not accompany you during your visit.  Please see our Spa Policies for additional information.


Our staff work very hard to make sure you are comfortable, safe and well-served during your visits to The Polished Diamond. As with any service business, it is considered standard practice for clients to tip their service providers. We appreciate your acknowledgment of our professionally trained staff. Customary tipping begins at 15% of your total service fee, but please feel free to show your pleasure with extraordinary service beyond this level if you so desire. 

A 20% gratuity will be automatically added to group bookings of 3 or more people.